> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Your profile and account verification

> Manage your profile photo, name, email, and phone number on Load Work. Verify both email and phone so alerts and SMS work.

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    Something in the app look different from this page?{' '}
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Your Load Work profile holds the basics: name, photo, email, and phone. Keeping these accurate and verified matters because email delivers every alert, and a verified phone is required before SMS alerts will work on Pro and Enterprise plans.

## Where to find your profile

Go to **Settings** from the top navigation bar. The **Profile** tab opens by default. The page shows your profile photo, name, email address, and phone number with their verification statuses.

## What you can edit

* **Profile photo**: Upload a photo. Click **Remove photo** to clear it.
* **First name** and **Last name**
* **Email address**: Shown with a **Verified** or **Unverified** state
* **Phone number**: Shown with a **Verified** or **Unverified** state, plus a **Change** flow

## Why verification matters

* **Email**: Required for all load alerts. Unverified email means you will not receive notifications.
* **Phone**: Required for SMS alerts. Even on Pro or Enterprise, SMS toggles will not send texts until the phone number is verified.

## Verify your email

<Steps>
  <Step title="Open Profile settings">
    Go to **Settings** and make sure you are on the **Profile** tab.
  </Step>

  <Step title="Check email status">
    If your email shows **Unverified**, click the verification prompt next to it.
  </Step>

  <Step title="Check your inbox">
    Load Work sends a verification email. Open it and click the confirmation link.
  </Step>

  <Step title="Refresh the page">
    Return to **Profile** and confirm the status now shows **Verified**.
  </Step>
</Steps>

## Verify or change your phone number

<Steps>
  <Step title="Open Profile settings">
    Go to **Settings** and stay on the **Profile** tab.
  </Step>

  <Step title="Add or update the number">
    Enter your phone number, or click **Change** if you need to replace an existing one.
  </Step>

  <Step title="Enter the code">
    Load Work texts you a verification code. Type it into the prompt and submit.
  </Step>

  <Step title="Confirm status">
    The phone field should now show **Verified**.
  </Step>
</Steps>

<Note>
  If you do not receive the code within a few minutes, check that you entered the correct number, including area code. You can resend the code from the same prompt.
</Note>

## Related articles

<CardGroup cols={2}>
  <Card title="Notification preferences and quiet hours" icon="sliders" href="/account/notification-preferences" />

  <Card title="Not getting alerts" icon="bell" href="/alerts/not-getting-alerts" />

  <Card title="Change your password" icon="lock" href="/account/password-and-devices" />

  <Card title="Plans and pricing" icon="star" href="/account/plans-and-pricing" />
</CardGroup>

<PageFooter path="/account/profile-and-verification" />