> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Email, SMS, and push notification alerts

> Load Work sends load alerts by email on all plans, SMS on Pro and Enterprise, and will add push notifications later. Learn how to enable each channel.

export const PageFooter = ({path}) => <p style={{
  marginTop: '3rem',
  paddingTop: '1rem',
  borderTop: '1px solid var(--border-color, #e5e7eb)',
  fontSize: '0.875rem',
  color: 'var(--muted-color, #6b7280)'
}}>
    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

Load Work delivers load alerts through 3 channels. Email is always on. SMS requires a Pro or Enterprise plan and a verified phone number. Push notifications are planned but not available yet.

## Email (all plans)

Email alerts are on by default for every rule. They go to the email address on your account. You cannot turn email off per rule, but you can turn off the whole rule if you want to stop receiving emails from it.

* Email shows in the rule builder as a toggle with your account email listed underneath.
* Alerts include the rule name in the subject line so you know which lane matched.

## SMS (Pro and Enterprise only)

SMS alerts send a text to your verified phone number when a load matches a rule. You must be on Pro or Enterprise to see the SMS toggle.

### How to enable SMS

1. Verify your phone number in **Settings**.
2. In the rule builder, turn on the **SMS** toggle.
3. Or go to **Settings → Notifications** and enable SMS there.

### SMS consent

Turning on SMS alerts means agreeing to receive automated load and account texts at the phone number on file. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Terms and Privacy Policy apply.

### How to stop SMS

* Reply **STOP** to any Load Work text message.
* Or go to **Settings → Notifications** and toggle SMS off.

## Push notifications

<Info>
  Push notifications are coming soon. They are not available yet. When launched, they will appear on supported mobile devices and browsers.
</Info>

## Quiet hours affect all channels

Quiet hours set in **Settings → Notifications** pause non-urgent alerts during your chosen daily window. This applies to every rule and every channel. There is no per-rule override.

<CardGroup cols={2}>
  <Card title="Set quiet hours" icon="moon" href="/alerts/quiet-hours">
    Learn how to set a daily window when alerts are paused.
  </Card>

  <Card title="Build a notification rule" icon="gear" href="/alerts/build-a-rule">
    Where to find the Email and SMS toggles in the rule builder.
  </Card>
</CardGroup>

<PageFooter path="/alerts/email-sms-push" />