> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why you're not getting load alerts

> Troubleshoot missing load alerts on Load Work by checking rules, filters, plan limits, SMS setup, email spam folders, quiet hours, and phone verification.

export const PageFooter = ({path}) => <p style={{
  marginTop: '3rem',
  paddingTop: '1rem',
  borderTop: '1px solid var(--border-color, #e5e7eb)',
  fontSize: '0.875rem',
  color: 'var(--muted-color, #6b7280)'
}}>
    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

If Load Work is not sending you load alerts, the cause is usually one of 7 things. Work through the list below to find and fix the issue.

<AccordionGroup>
  <Accordion title="No rules created yet">
    If you have not built any notification rules, there is nothing to fire. Go to **/rules** and create at least one rule with your lane, equipment, and pickup preferences. Alerts start within minutes of saving.
  </Accordion>

  <Accordion title="Rule is too narrow">
    A rule with a high minimum RPM, a tight lane, and "Include loads with no rate" unchecked may match nothing. Check the **Live preview** panel in the rule builder before saving. If it is empty, widen a filter: lower the RPM floor, add more states, or check the no-rate box.
  </Accordion>

  <Accordion title="SMS not set up">
    SMS alerts require 2 things: a **Pro or Enterprise plan**, and a **verified phone number** in Settings. If you are on Essential, SMS is not available. Upgrade to Pro for unlimited alerts and SMS access.
  </Accordion>

  <Accordion title="Email going to spam">
    Load Work alerts can land in your spam or promotions folder. Check those folders, then add [**support@loadworkhub.com**](mailto:support@loadworkhub.com) to your contacts or safe-sender list so future alerts hit your inbox.
  </Accordion>

  <Accordion title="Hit Essential plan limit">
    Essential plans are capped at **30 alerts per month**. Once you hit the cap, rules stop firing until your next billing cycle. Upgrade to Pro for unlimited alerts.
  </Accordion>

  <Accordion title="Quiet hours active">
    If you set quiet hours in **Settings → Notifications**, alerts are paused during that daily window. Check your quiet hours window and adjust it if needed. There is no per-rule override.
  </Accordion>

  <Accordion title="Phone not verified">
    Even on Pro or Enterprise, SMS will not send if your phone number is not verified. Go to **Settings** and verify your phone number before toggling SMS on in the rule builder.
  </Accordion>
</AccordionGroup>

## Still not getting alerts?

If none of the above fixes it, contact support with your account email and the name of the rule that is not firing.

Support is email only. There is no phone or live-chat support.

**Email:** [support@loadworkhub.com](mailto:support@loadworkhub.com) **Response time:** within one business day

When you write in, include:

* Your account email address
* Your org code (found at **Organization → Manage**)
* The load ID or broker ID from the detail page (copy it from the URL or the page header)
* A screenshot if you can
* What you expected to happen vs. what actually happened

<CardGroup cols={2}>
  <Card title="Build a notification rule" icon="gear" href="/alerts/build-a-rule">
    Walk through the rule builder field by field.
  </Card>

  <Card title="How rules work" icon="bell" href="/alerts/how-notification-rules-work">
    Understand plan limits, channels, and where alerts land.
  </Card>
</CardGroup>

<PageFooter path="/alerts/not-getting-alerts" />