# Load Work

> Find answers, guides, and resources for cargo van and box truck operators. Learn about loads, brokers, load boards, expenses, and growing your business with Load Work.

- [What Load Work is (and isn't)](https://loadwork.mintlify.app/get-started/what-load-work-is.md): Load Work is a load board and load-alert platform for carriers. It aggregates freight postings, scores them, and links you to the broker. It does not broker freight or handle bookings.
- [Set up your Load Work account](https://loadwork.mintlify.app/get-started/set-up-your-account.md): Create your Load Work login at app.loadworkhub.com, verify your email, complete your profile, and verify your phone number so you can receive SMS alerts.
- [Set up your organization](https://loadwork.mintlify.app/get-started/set-up-your-organization.md): Configure your carrier organization in Load Work: company name, DOT/MC numbers, billing details, and logo. Your org code is required when contacting support.
- [Add your first truck](https://loadwork.mintlify.app/get-started/add-your-first-truck.md): Add a truck to your Load Work fleet with required details like name, unit number, and equipment type. Optional fields include VIN, dimensions, liftgate, and photos.
- [Run your first load search](https://loadwork.mintlify.app/get-started/your-first-load-search.md): Open the Expedite load board, set your origin and destination with radius, pick your equipment type, and click a load card to view full details.
- [Set up your first notification rule](https://loadwork.mintlify.app/get-started/your-first-notification-rule.md): Create a notification rule at /rules to get emailed or texted when a matching load hits the board. Name it, set your corridor and equipment, then save.
- [Expedite vs All equipment: which board to use](https://loadwork.mintlify.app/finding-loads/expedite-vs-all-equipment.md): Compare Load Work's Expedite and All Equipment boards. Learn which equipment types each covers and which plan unlocks the full board.
- [Search and filter the load board](https://loadwork.mintlify.app/finding-loads/search-and-filters.md): Use Load Work's filter bar and More filters panel to narrow loads by lane, equipment, rate, weight, pickup window, broker, score, and more.
- [How to read a load card](https://loadwork.mintlify.app/finding-loads/reading-a-load-card.md): Decode every element on a Load Work load card: score ring, lane, rate, broker badge, equipment code, weight, pickup day, and contact actions.
- [The load detail page, field by field](https://loadwork.mintlify.app/finding-loads/load-detail-page.md): Walk through every section of a Load Work load detail page: header, actions, map, load details grid, broker notes, and broker contact panel.
- [Equipment types and card shorthand codes](https://loadwork.mintlify.app/finding-loads/equipment-types-and-shorthand.md): Learn the 16 equipment types Load Work tracks and decode the shorthand codes you see on load cards.
- [Active vs Past loads: what the toggle controls](https://loadwork.mintlify.app/finding-loads/active-vs-past-loads.md): Understand the Active and Past load toggles on Load Work. Past loads are for rate research and broker history, not for booking.
- [The load rating: how Load Work scores every posting](https://loadwork.mintlify.app/trust/load-rating-explained.md): Every load on Load Work gets a 0-100 score based on broker authority, posting completeness, and freshness. Learn what each band means and how to use it.
- [Broker authority badges and what they mean](https://loadwork.mintlify.app/trust/broker-authority-badges.md): Load Work checks every broker against FMCSA and shows a green, red, or gray authority badge. Learn what each color means and how to respond.
- [Browse the broker directory](https://loadwork.mintlify.app/trust/browse-broker-directory.md): Search, filter, and sort every broker Load Work has seen. Check authority status, activity level, and recency before you call.
- [Read a broker profile page](https://loadwork.mintlify.app/trust/read-a-broker-profile.md): Every broker profile on Load Work shows activity stats, top lanes, equipment mix, contact info, and a history of active and previous loads. Learn how to read it.
- [Vet a broker before you call them](https://loadwork.mintlify.app/trust/vet-a-broker-before-you-call.md): Follow this checklist to research a broker on Load Work before you pick up the phone. Check authority, activity, rates history, and payment contacts.
- [Protect yourself from freight fraud and double-brokering](https://loadwork.mintlify.app/trust/avoiding-freight-fraud.md): Learn the warning signs of double-brokering and freight fraud on load boards, and how to verify brokers independently before you haul.
- [How notification rules work](https://loadwork.mintlify.app/alerts/how-notification-rules-work.md): Notification rules on Load Work watch the board for loads that match your lane, equipment, rate, and pickup window, then send alerts by email and SMS within minutes.
- [Build a notification rule, field by field](https://loadwork.mintlify.app/alerts/build-a-rule.md): Create a Load Work notification rule by setting name, origin, destination, equipment, rate floor, miles cap, pickup window, and alert channels.
- [Rule recipes for common carrier needs](https://loadwork.mintlify.app/alerts/rule-recipes.md): Copy these pre-built notification rule setups for home-base hauls, high-RPM long haul, weekend get-home runs, and equipment-specific boards.
- [Email, SMS, and push notification alerts](https://loadwork.mintlify.app/alerts/email-sms-push.md): Load Work sends load alerts by email on all plans, SMS on Pro and Enterprise, and will add push notifications later. Learn how to enable each channel.
- [Set quiet hours for your notifications](https://loadwork.mintlify.app/alerts/quiet-hours.md): Quiet hours pause non-urgent load alerts during a daily window you choose. They apply to every notification rule and every channel.
- [Why you're not getting load alerts](https://loadwork.mintlify.app/alerts/not-getting-alerts.md): Troubleshoot missing load alerts on Load Work by checking rules, filters, plan limits, SMS setup, email spam folders, quiet hours, and phone verification.
- [Saved loads: bookmark and track your best finds](https://loadwork.mintlify.app/team/saved-loads.md): Save loads to a shared org-wide list so your team can see which loads are live, claimed, or expired without calling the same broker twice.
- [Claim a load to coordinate with your team](https://loadwork.mintlify.app/team/claiming-a-load.md): Claiming a load tells your team you are pursuing it. It does not reserve the load with the broker or prove you booked it.
- [Invite teammates to your organization](https://loadwork.mintlify.app/team/invite-teammates.md): Send email invites to add owners or members to your Load Work organization. Seats are limited by your plan.
- [Owner vs Member: team roles in Load Work](https://loadwork.mintlify.app/team/roles-owner-vs-member.md): Load Work has two team roles: Owner and Member. Owners manage billing, settings, and invites. Members handle day-to-day load board and fleet work.
- [The activity feed: see what your team has been doing](https://loadwork.mintlify.app/team/activity-feed.md): The activity feed at /organization/activity shows a running log of team actions like saved loads, claims, and invites so dispatchers stay in sync.
- [Manage your fleet in Load Work](https://loadwork.mintlify.app/fleet/manage-your-trucks.md): Add trucks to your fleet, track availability, and let Load Work match loads that fit equipment you actually own. Plans limit how many trucks you can add.
- [Add or edit a truck in your fleet](https://loadwork.mintlify.app/fleet/add-or-edit-a-truck.md): Document every truck in your fleet with equipment type, capacity, and notes so Load Work can match loads that fit.
- [How your trucks shape the loads you see](https://loadwork.mintlify.app/fleet/how-trucks-shape-your-matches.md): Your truck's equipment type, length, weight, and features filter the loads on your board and in your notification rules.
- [Your profile and account verification](https://loadwork.mintlify.app/account/profile-and-verification.md): Manage your profile photo, name, email, and phone number on Load Work. Verify both email and phone so alerts and SMS work.
- [Notification preferences and quiet hours](https://loadwork.mintlify.app/account/notification-preferences.md): Control how Load Work reaches you: email, SMS, and quiet hours. Set quiet hours once and they apply to every notification rule automatically.
- [Change your password and manage signed-in devices](https://loadwork.mintlify.app/account/password-and-devices.md): Update your Load Work password or sign out devices remotely. If your account is compromised, change your password first, then revoke other sessions.
- [Load Work plans and pricing](https://loadwork.mintlify.app/account/plans-and-pricing.md): Compare Load Work plans: Essential, Pro, and Enterprise. See daily load limits, seats, trucks, alerts, and which features are plan-gated.
- [Features listed on your plan](https://loadwork.mintlify.app/account/whats-included.md): Profitability map, Deadhead optimizer, and Finance & insurance partners are listed on every Load Work plan. Here is what we can confirm about them today.
- [Change or cancel your Load Work plan](https://loadwork.mintlify.app/account/change-or-cancel-plan.md): Upgrade, downgrade, or cancel your Load Work plan through Stripe. Proration is automatic. Know what happens to seats, trucks, and data before you switch.
- [Invoices and payment methods](https://loadwork.mintlify.app/account/invoices-and-payment.md): View your Load Work plan, download invoices, and manage payment methods through Stripe. Find current billing status and next charge date in Organization → Billing.
- [Delete your organization](https://loadwork.mintlify.app/account/delete-organization.md): Permanently delete your Load Work organization. This removes all data, cancels billing, and signs you out. Only the Owner can do it. Cannot be undone.
- [Load Work Academy: training courses](https://loadwork.mintlify.app/academy/course-catalog.md): Free audio-narrated training courses for Load Work. Essential plans get 1 course; Pro and Enterprise plans unlock all 3.
- [Frequently asked questions](https://loadwork.mintlify.app/faq.md): Quick answers about Load Work boards, alerts, broker trust, billing, and team setup. Click any question to expand the answer.
- [A page won't load or keeps spinning](https://loadwork.mintlify.app/troubleshooting/page-wont-load.md): Fix blank pages, endless spinners, and browser errors with a hard refresh, cache clear, or incognito mode. Still stuck? Contact support.
- [The Brokers page says 'Couldn't load brokers'](https://loadwork.mintlify.app/troubleshooting/brokers-page-error.md): Fix the 'Couldn't load brokers' timeout on the All and Verified tabs by pressing Retry, narrowing the list, or reaching the broker directly from a load.
- [I can't find a broker I know is in the directory](https://loadwork.mintlify.app/troubleshooting/cant-find-a-broker.md): Search is scoped to the filter tab you are on. Switch to the All tab, try the MC number, or check for name variations.
- [I'm not getting email or text alerts](https://loadwork.mintlify.app/troubleshooting/not-getting-emails-or-texts.md): Check spam, verify your contact info, review quiet hours, and confirm your plan supports SMS. Step-by-step checklist for missing Load Work alerts.
- [The broker's phone number doesn't work](https://loadwork.mintlify.app/troubleshooting/brokers-number-doesnt-work.md): Broker phone numbers come from their postings and are not verified by Load Work. Try email, alternate contacts, or the broker directory name field.
- [A load I saved has disappeared](https://loadwork.mintlify.app/troubleshooting/saved-load-disappeared.md): Saved loads that age off the board move to the Expired tab. They are not deleted; they are just no longer bookable.
- [Contact Load Work support](https://loadwork.mintlify.app/troubleshooting/contact-support.md): Email support@loadworkhub.com for help. Include your account email, org code, load or broker ID, and a screenshot. Response within 1 business day.
- [Glossary of freight and Load Work terms](https://loadwork.mintlify.app/reference/glossary.md): Plain-language definitions of freight, broker, and Load Work terms every carrier needs to know.
- [Keyboard shortcuts and UI map](https://loadwork.mintlify.app/reference/keyboard-and-ui-map.md): A map of Load Work's navigation, top bar, and email broker dropdown so you know where every feature lives.
- [What's coming to Load Work](https://loadwork.mintlify.app/reference/whats-coming.md): Features Load Work has flagged as upcoming, including push notifications and ELD live tracking. No release dates are confirmed.