> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# The broker's phone number doesn't work
> Broker phone numbers come from their postings and are not verified by Load Work. Try email, alternate contacts, or the broker directory name field.
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Broker phone numbers on Load Work come straight from the broker's postings. Load Work does not verify them. If the number is disconnected, goes to voicemail, or is wrong, you have other ways to reach the broker.
## What to try
On the load detail page or broker profile, use the **Email broker** dropdown to send a message. Some brokers monitor email more closely than phone.
Open the broker profile and look at the Contact panel. The **AP contact** or **AP phone** may be a different number that reaches a dispatcher or accounts payable desk.
Some brokers post under a bare phone number as their name in the directory. If the broker row shows a number instead of a company name, try calling that number directly.
If every contact method fails, the load may have been booked and the broker stopped answering. Move on to the next load.
Understand contact panels and AP fields.
Check authority and red flags.