> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# The Brokers page says 'Couldn't load brokers'

> Fix the 'Couldn't load brokers' timeout on the All and Verified tabs by pressing Retry, narrowing the list, or reaching the broker directly from a load.

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  fontSize: '0.875rem',
  color: 'var(--muted-color, #6b7280)'
}}>
    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

The Brokers page can time out when loading large lists, especially on the **All** and **Verified** tabs. You may see "Couldn't load brokers" or "Couldn't load this broker — Something went wrong. Try again." with a **Retry** button.

This is a known performance issue, not a problem with your account.

## How to fix it

<Steps>
  <Step title="Press Retry">
    Click the **Retry** button and wait a few seconds. The page may load on the second attempt.
  </Step>

  <Step title="Narrow the list">
    Switch to the **Unverified** tab or use the search box to enter a broker name or MC number. Smaller result sets load faster and are less likely to time out.
  </Step>

  <Step title="Reach the broker from a load">
    If you are looking for a specific broker, find one of their loads on the board and click **View broker** in the Broker panel. This opens the broker profile directly, bypassing the directory list.
  </Step>

  <Step title="Email support if it persists">
    If the page never loads after retrying and narrowing, email support with the broker ID or MC number you were searching for.
  </Step>
</Steps>

<Snippet file="contact-support.mdx" />

<CardGroup cols={2}>
  <Card title="Can't find a broker" icon="user-slash" href="/troubleshooting/cant-find-a-broker">
    Search tips when a broker seems missing.
  </Card>

  <Card title="Page won't load" icon="rotate" href="/troubleshooting/page-wont-load">
    General fixes for blank pages and spinners.
  </Card>
</CardGroup>

<PageFooter path="/troubleshooting/brokers-page-error" />