> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't find a broker I know is in the directory

> Search is scoped to the filter tab you are on. Switch to the All tab, try the MC number, or check for name variations.

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  fontSize: '0.875rem',
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    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

You searched for a broker but got no results, even though you know they have posted loads. This is almost always due to how the search and filter tabs interact.

## The most common cause

Search is scoped to the filter tab you are on. If you are on the **Verified** tab and the broker is unverified, the search returns nothing. Switch to the **All** tab and search again.

## Other fixes to try

<Steps>
  <Step title="Switch to the All tab">
    Click the **All** tab at the top of the Brokers page, then run your search again.
  </Step>

  <Step title="Search by MC number instead of name">
    The search box accepts a broker name or an MC number. If the name is ambiguous, the MC number is exact.
  </Step>

  <Step title="Check for name variations">
    Broker names come from the original posting and are not standardized by Load Work. A broker may appear as a company name, a person's name, an email address like [dispatch@company.com](mailto:dispatch@company.com), or even a bare phone number. Try partial keywords.
  </Step>
</Steps>

If you still cannot find the broker after trying the All tab, the MC number, and name variations, email support with the broker name and MC number.

<Snippet file="contact-support.mdx" />

<CardGroup cols={2}>
  <Card title="Brokers page error" icon="triangle-exclamation" href="/troubleshooting/brokers-page-error">
    Fix the 'Couldn't load brokers' timeout.
  </Card>

  <Card title="Read a broker profile" icon="user" href="/trust/read-a-broker-profile">
    Understand the stats and contact panel.
  </Card>
</CardGroup>

<PageFooter path="/troubleshooting/cant-find-a-broker" />