> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# A page won't load or keeps spinning

> Fix blank pages, endless spinners, and browser errors with a hard refresh, cache clear, or incognito mode. Still stuck? Contact support.

export const PageFooter = ({path}) => <p style={{
  marginTop: '3rem',
  paddingTop: '1rem',
  borderTop: '1px solid var(--border-color, #e5e7eb)',
  fontSize: '0.875rem',
  color: 'var(--muted-color, #6b7280)'
}}>
    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

If a Load Work page stays blank, the spinner never stops, or you see a browser error, the issue is usually local to your browser or connection. Try the fixes below in order.

## Quick fixes

<Steps>
  <Step title="Hard refresh the page">
    Press **Ctrl+Shift+R** on Windows or **Cmd+Shift+R** on Mac. This forces the browser to reload everything from the server, not from cache.
  </Step>

  <Step title="Clear your browser cache">
    Open your browser settings, find Clear browsing data, and clear cached images and files for the last 24 hours. Then reload Load Work.
  </Step>

  <Step title="Try a different browser">
    If the page works in another browser, the issue is likely a plugin or setting in your main browser. Common culprits are ad blockers and privacy extensions.
  </Step>

  <Step title="Check your internet connection">
    Make sure you are online. Try loading another website to confirm. If you are on mobile data, switch to Wi-Fi or vice versa.
  </Step>

  <Step title="Open incognito or private mode">
    This disables most extensions. If Load Work works in incognito, disable your browser extensions one by one to find the conflict.
  </Step>
</Steps>

## If one specific page is broken

If every other page loads but one does not, note the exact URL and what you were doing before it broke. Email support with that URL and any error message you see.

<Snippet file="contact-support.mdx" />

<CardGroup cols={2}>
  <Card title="Brokers page error" icon="triangle-exclamation" href="/troubleshooting/brokers-page-error">
    Fix the 'Couldn't load brokers' message.
  </Card>

  <Card title="Not getting emails or texts" icon="envelope-open" href="/troubleshooting/not-getting-emails-or-texts">
    Troubleshoot missing alerts.
  </Card>
</CardGroup>

<PageFooter path="/troubleshooting/page-wont-load" />