Quick fixes
1
Hard refresh the page
Press Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac. This forces the browser to reload everything from the server, not from cache.
2
Clear your browser cache
Open your browser settings, find Clear browsing data, and clear cached images and files for the last 24 hours. Then reload Load Work.
3
Try a different browser
If the page works in another browser, the issue is likely a plugin or setting in your main browser. Common culprits are ad blockers and privacy extensions.
4
Check your internet connection
Make sure you are online. Try loading another website to confirm. If you are on mobile data, switch to Wi-Fi or vice versa.
5
Open incognito or private mode
This disables most extensions. If Load Work works in incognito, disable your browser extensions one by one to find the conflict.
If one specific page is broken
If every other page loads but one does not, note the exact URL and what you were doing before it broke. Email support with that URL and any error message you see.Brokers page error
Fix the ‘Couldn’t load brokers’ message.
Not getting emails or texts
Troubleshoot missing alerts.