Where to find your profile
Go to Settings from the top navigation bar. The Profile tab opens by default. The page shows your profile photo, name, email address, and phone number with their verification statuses.What you can edit
- Profile photo: Upload a photo. Click Remove photo to clear it.
- First name and Last name
- Email address: Shown with a Verified or Unverified state
- Phone number: Shown with a Verified or Unverified state, plus a Change flow
Why verification matters
- Email: Required for all load alerts. Unverified email means you will not receive notifications.
- Phone: Required for SMS alerts. Even on Pro or Enterprise, SMS toggles will not send texts until the phone number is verified.
Verify your email
1
Open Profile settings
Go to Settings and make sure you are on the Profile tab.
2
Check email status
If your email shows Unverified, click the verification prompt next to it.
3
Check your inbox
Load Work sends a verification email. Open it and click the confirmation link.
4
Refresh the page
Return to Profile and confirm the status now shows Verified.
Verify or change your phone number
1
Open Profile settings
Go to Settings and stay on the Profile tab.
2
Add or update the number
Enter your phone number, or click Change if you need to replace an existing one.
3
Enter the code
Load Work texts you a verification code. Type it into the prompt and submit.
4
Confirm status
The phone field should now show Verified.
If you do not receive the code within a few minutes, check that you entered the correct number, including area code. You can resend the code from the same prompt.