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Load Work organizations have two roles: Owner and Member. There is no admin tier or custom permission set. Assignment happens when you send an invite, and you can change it later from the team member row.

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What an Owner can do

Owners have full access to the organization, including:
  • Organization settings and profile
  • Billing, invoices, and plan changes
  • Inviting, removing, and changing roles for team members
  • Deleting the organization permanently

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What a Member can do

Members have operational access for day-to-day work:
  • Searching and saving loads
  • Claiming loads
  • Building and managing notification rules
  • Managing trucks in the fleet
  • Viewing the activity feed
Members cannot access billing, change the plan, or delete the organization.

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Changing roles

You can switch a team member between Owner and Member at any time. Click the role dropdown in their row on the Organization → Team page. The change takes effect immediately.
You do not need every teammate to be an Owner. One Owner is enough for billing and settings. Most carriers keep dispatchers and fleet managers as Members.

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Belonging to more than one organization

Invite teammates

Learn how to send invites and assign roles when you add someone new.

Delete organization

Understand what happens when an Owner deletes the org permanently.