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If Load Work is not sending you load alerts, the cause is usually one of 7 things. Work through the list below to find and fix the issue.
If you have not built any notification rules, there is nothing to fire. Go to /rules and create at least one rule with your lane, equipment, and pickup preferences. Alerts start within minutes of saving.
A rule with a high minimum RPM, a tight lane, and “Include loads with no rate” unchecked may match nothing. Check the Live preview panel in the rule builder before saving. If it is empty, widen a filter: lower the RPM floor, add more states, or check the no-rate box.
SMS alerts require 2 things: a Pro or Enterprise plan, and a verified phone number in Settings. If you are on Essential, SMS is not available. Upgrade to Pro for unlimited alerts and SMS access.
Load Work alerts can land in your spam or promotions folder. Check those folders, then add support@loadworkhub.com to your contacts or safe-sender list so future alerts hit your inbox.
Essential plans are capped at 30 alerts per month. Once you hit the cap, rules stop firing until your next billing cycle. Upgrade to Pro for unlimited alerts.
If you set quiet hours in Settings → Notifications, alerts are paused during that daily window. Check your quiet hours window and adjust it if needed. There is no per-rule override.
Even on Pro or Enterprise, SMS will not send if your phone number is not verified. Go to Settings and verify your phone number before toggling SMS on in the rule builder.

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Still not getting alerts?

If none of the above fixes it, contact support with your account email and the name of the rule that is not firing. Support is email only. There is no phone or live-chat support. Email: support@loadworkhub.com Response time: within one business day When you write in, include:
  • Your account email address
  • Your org code (found at Organization → Manage)
  • The load ID or broker ID from the detail page (copy it from the URL or the page header)
  • A screenshot if you can
  • What you expected to happen vs. what actually happened

Build a notification rule

Walk through the rule builder field by field.

How rules work

Understand plan limits, channels, and where alerts land.